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Shop info

Everything you need to know when you purchase a happy thing!

Shipping, returns & other stuff

Thank you for supporting my small, artist-led business.

General Shipping

All items are shipped from Magandjin/Brisbane, Australia.

Postage charges will be added at checkout. All domestic parcels are shipped at a flat rate of $15. Additional items may incur extra shipping charges.

Worldwide shipping is available and rates will be calculated at checkout. Unfortunately because of new shipping regulations, shipping to the EU is no longer available.

All orders are shipped using Australia Post and once dispatched you will receive parcel tracking info. Once shipped, no responsibility for lost parcels or time frame of receiving can be accepted.

Cutoms, Taxes & Fees

Orders outside of Australia may be subject to custom charges. As with any imported goods, the receiver is responsible for any taxes charged by your country's border force. We do not offer returns or refunds for customers who refuse to pay the duties and taxes, and we will treat the parcel as abandoned. If you are unsure of your country's limits and rates surrounding imports, please research this before purchasing.

Returns

Should you wish to return an item, please send an email within 14 days of receiving your order stating reason for return. Your request will be reviewed and processed. Please note that return shipping is the responsibility of the customer.

Returns won't be accepted for change of mind. Please refer to measurements given for sizing, or feel free to get in touch if you have any questions before purchasing :).

Made to Order

All made to order purchases are made especially for you. Because of this, I'm unable to accept returns on these items. If you've made a mistake with your order, don't worry! Get in touch with me as soon as you can and we can work it out together.

Colour Variations

All monitors will display colours differenty so your order may look slightly different IRL. Custom and signature printed garments can also vary from one batch to another because they are made in small batches which may be slightly different each time. 

A Small Note

All garments are handmade and whilst every care has been taken, there may be irregularities. Please consider this as part of the charm.

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For PR and commercial enquiries please contact: 

suechinglascelles@gmail.com

You can also reach out directly to me

© 2025 by Sue-Ching Lascelles

My studio is based in Magandjin (Brisbane) on the lands of the Jagera and Turrbal people. I respectfully acknowledge the Traditional Custodians of the land on which I live, create and work. I pay my respects to Elders past, present and emerging. Always was. Always will be.

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